7-Day Make It Right Guarantee
Our 7-Day Make It Right Guarantee
Point to what's wrong and we fix that. You have 7 days to tell us, and we come back and correct the specific issue at no charge. Below is exactly what that covers and what it doesn't, in plain language, so there are no surprises on either side.
The short version: Call us within 7 days of your service date and tell us which vents, rooms, or areas aren't right. We return, inspect those areas with a camera at no charge, and correct them. We fix the specific problem — we don't need to redo the whole job, and you don't need to wait for one. The remedy under this promise is corrective cleaning work, not a refund, and it covers cleaning only — not repairs, mold remediation, or HVAC equipment.
What this promise covers
This promise applies to air duct cleaning, dryer vent cleaning, and vent sanitizing performed by EZ Duct Clean at the service address listed on your invoice. It applies to the quality of the cleaning work itself.
What we do if something isn't right
Tell us within 7 calendar days of your service date and identify the specific vents, registers, rooms, or areas you're not satisfied with. We schedule a return visit, inspect those areas with a camera at no charge, and perform corrective cleaning on any of them that does not meet the NADCA ACR Standard for cleanliness.
We correct the specific issue — we do not repeat the entire service. That's deliberate: it means we can usually get back to you within a day or two instead of scheduling another full appointment. There is no charge for the return visit or the corrective work.
Corrective cleaning is the only remedy
Corrective cleaning of the identified areas is the sole remedy available under this promise. This promise does not provide cash refunds, account credits, price adjustments, discounts, a repeat of the full original service, or reimbursement for work performed by any other company. By scheduling service, you agree that a return visit and corrective cleaning of the areas you identify fully resolves any claim made under this promise.
How to make a claim
- Contact us within 7 calendar days of your service date by phone or text at (571) 353-9467, or by email at info@ezductclean.com.
- Have your original invoice number ready.
- Identify the specific vents, registers, rooms, or areas you're not satisfied with. The more precise you are, the faster we can schedule and fix it.
- Provide access to the property and to those areas for the inspection.
- Our technician documents those areas with camera footage. Any that do not meet the NADCA ACR Standard receive corrective cleaning at no charge.
Claims received after the 7-day window are not covered by this promise.
What this promise does not cover
EZ Duct Clean is a cleaning company. This promise does not cover repair, replacement, restoration, or remediation work of any kind, including:
- Duct leak repair, sealing, reconstruction, or replacement
- Mold remediation or removal — a separate, separately licensed service with its own terms
- Furnace, air handler, or HVAC mechanical repair, parts, refrigerant, or tune-up work
- UV light systems, electronic air cleaners, filters, or any equipment or product
- Pre-existing damage, deterioration, corrosion, or defects in the duct system, insulation, registers, drywall, paint, or flooring
- Systems, zones, vents, or areas not listed on your invoice, including additional HVAC systems that were not contracted
- New contamination occurring after our service — including from construction, renovation, sanding, pets, smoking, fire, water intrusion, or pest activity
- Dust or particulate originating from sources outside the duct system
- Any improvement in health, allergy, asthma, respiratory, odor, or energy-bill outcomes. We make no medical claim and no energy-savings guarantee of any kind.
- Work performed by any party other than EZ Duct Clean
Conditions
- Extended to the original customer at the original service address. Not transferable.
- Requires payment in full and a valid original invoice.
- Void if the duct system has been opened, altered, serviced, or cleaned by another party after our service date.
- Limited to one corrective visit per service invoice.
- Applies only to areas listed on your original invoice and identified by you in your claim.
- Requires reasonable access to the property during our normal service hours.
Questions
EZ Duct Clean
Ashburn, VA 20147
(571) 353-9467 · info@ezductclean.com
Mon–Sun, 7:00 AM – 8:00 PM